Delivery & Returns

Delivery

We endeavour to despatch orders for plain and designer wrist donuts on the same or the next working day that payment is received, depending on the time that your order arrives and, of course, Post Office opening hours. Personalised wrist donuts are despatched within one week, and we would advise you of a delay.

Your order will be despatched by First Class post with Royal Mail’s Signed for Service. This not only provides a Royal Mail Reference so your order can be traced on Royal Mail’s website, but very often customers receive their orders the next day, which we think is pretty impressive, as the majority of our orders begin their journey from a Sub Post Office in the heart of rural Devon!

Returns and Cancellations Policy

Our aim is that the wrist donut symbolises quality.  In order to achieve this every wrist donut is created using the very best materials, and finished to the highest standard.  Our quality control system ensures that each wrist donut is inspected twice prior to despatch.  However, in the unlikely event that in normal use a wrist donut is found to be faulty, it should be returned to PO Box 535 Exeter EX6 6WS and will be either replaced or refunded, whichever is requested.

We respect distance shoppers’ rights.  If you change your mind at any time from placing your order to up to seven working days after the day that the order is delivered please contact sales@wristdonut.com to cancel your order. If your order has not been despatched it will be cancelled immediately and your payment will be refunded.

However, if your order has already been despatched please notify us that you wish to cancel as above and return it in good condition, i.e. tried but unused, to PO Box 535 Exeter EX6 6WS and we will refund your payment.

Please Note

Once embroidered or printed to your specification, we unable to cancel/refund orders for personalised or branded wrist donuts.